IR & Security

Why Organizations Turn to Mode’s Secure Communication Platform

Daniel Curci
17 May
2024

In today's fast-paced business environment, team collaboration platforms that facilitate chat, voice, video calling, and file sharing are essential.

However, many common platforms lack the necessary security features for high-stakes scenarios. Cybersecurity leaders are increasingly turning to secure, out-of-band communication tools like Mode to bolster information security and ensure communication reliability when it matters most.

1. Mode for Communicating During a Cyber Crisis

Mode ensures communication continuity during a cyber crisis, a critical factor for all organizational leaders. Major incidents often compromise primary communication channels, hindering coordination among incident response teams and business leaders.

Mode serves as a secure, end-to-end encrypted back-up channel, enabling teams to maintain compliant communication and access critical incident response (IR) documentation. This continuity is essential in reducing downtime and speeding up remediation efforts during a cyber incident.

2. Mode for Improving IR Planning

Preparation is key to minimizing the impact of a breach. Mode allows IR leaders to be ready in advance of a critical incident by using their administration portal topre-populate secondary IR personnel contact lists, store IR documents outside of their primary environment, and pre-configure security settings for theirteam's Mode apps.

This proactive approach facilitates a swift and compliant roll-out of back-up communications when an incident occurs, significantly reducing one of many challenges for cybersecurity leaders during the early stages of response.

3. Mode for Simplifying IR Compliance

Organizations facing cyber incidents must often meet regulatory requirements and provide documentation for legal, insurance, or internal investigation purposes. Compliance regulations for cyber insurance typically mandate back-up data to understand remediation steps and processes.

Mode Response’s export chat, logs, and files feature allows teams to document discussions, aligning with compliance requirements and enabling a review of steps taken to improve future threat preparedness.

4. Mode for External Stakeholder Communication

During an incident, IRleaders must establish secure communication lines with both internal and external stakeholders. These can include outside council, MSPs, DFIRs, PR and communications, and others. Mode’s administration portal simplifies the process of inviting and managing external users while ensuring the security and compliance of communications.

Given the prevalence of third-party and supply chain attacks, all existing communication lines with external parties—including email, SMS, chat, video and phone—should be considered compromised until verified otherwise.

5. Mode for Security Operations Center (SOC) Teams

Mode supports SOC teams in establishing secure communication channels before, during, and aftersecurity incidents. With an average attack dwell time of 8 days, unsecured communication tools pose a risk of sensitive information exposure during that period.

The SOC team, responsible for monitoring, detecting, analyzing, and responding to cyber incidents, handles highly sensitive data. Mode Response provides a secure collaboration platform for discussing improvements, data analysis, and security enhancements, thereby safeguarding the organization’s overall security posture.

Investing in Mode’s secure communication platform is a strategic move for business executives looking to enhance their organization's cybersecurity and ensure robust, reliable communication during critical times.

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